Good to know:

• The salon only accepts payment by cash, check, or credit card. We are unable to accept payment by Venmo.

• A surcharge of 2.9% will be added to all credit card transactions

• There is an ATM at the salon for your convenience .

What is required of our clients?

• Please keep in mind that our stylist work by appointment only. Reach out to us to schedule your service so that you can be seen, we can not guarantee same day appointments for big services.

• Please come on time for your appointment with clean, dry hair. Light product use before your appointment is ok.

• If you should feel sick before your appointment please call us to reschedule. We understand that this can happen and appreciate your honesty.

Cancellation Policy

To make a reservation for any major service, we require a credit card to be saved on file. At Salon Revive there is a 24 hour minimum cancellation policy for all reservations. If less than 24 hours notice is provided for cancellation, 50% of the cost of the service(s) may be charged, at the discretion of the assigned stylist. In the event of a no call, no show on the day of the reservation 100% of the cost of the service(s) may be charged. We do understand that unavoidable issues come up, and will do our best to work with you in case of emergencies.

If you are late for your services by more than 15 minutes, the reservation will be abbreviated accordingly for the time allotted. Thank you for respecting everyone’s time, including your own.

All clients will be sent a copy of our cancelation policy, requiring signature and to enter a card on file to enforce the cancelation policy.

No Refund Policy

As a salon, we pride ourselves on great customer service and the exceptional quality of our work. We will do our very best to ensure that all of our guests are satisfied with every service provided. Due to many variables, sometimes things do not go as expected and/or desired results can not be achieved. As a salon, our number one priority is guest experience and satisfaction. We ask that any guest who needs an adjustment to their hair reach out to us within 48 hours of the original service. Please be aware that shampooing the hair within 48 hours will affect what adjustments can be made. Depending on the nature and cause of the adjustment needed, we will determine the proper course of action. While these adjustments can be made, NO REFUNDS will be issued. By agreeing to receive the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day.

All hair care and styling products are inspected for leaks and other damages upon receiving, before being placed in our inventory to be sold. These products can not be returned once you have left the salon.

Gratuities

Gratuities are given directly to your service provider in cash. We are unable to include gratuities with your credit card payment for service.

Gift Cards

Gift cards may be purchased in person. We do not accept returns on gift cards. Gift cards are not redeemable for cash or gratuity. We are not responsible for lost or stolen gift cards.

Color Services

All of our color services are broken down on your service ticket and our booking schedule individually. These services do NOT include a blow dry or haircut finish. If you would like to book a finish please let our salon coordinator know. That is considered a separate service and will be an additional charge. We can not guarantee we will have space in the salon available for self-blow dries.